Wrong delivery address policy
• If you provide an incorrect or incomplete shipping address and your order is not delivered, we are not responsible for replacing the order or issuing a refund. Due to sea moss being a perishable product, it will spoil once returned back to us, resulting in a total loss.
• If your order is returned to us due to an incorrect or incomplete shipping address, we will contact you to confirm the correct address and provide you with the option to have the order reshipped at your expense.
• If you realize you have provided an incorrect shipping address after your order has been placed, please contact us immediately to see if there is still time for us to change the address before sending your order out. Once the order is shipped, there is nothing we can do to make any changes to the address.